
Frequently Asked Questions
Do you offer delivery?
We currently offer Click & Collect only.
You can place your order online or in-store and choose your preferred Bonbons Bakery store and pickup time.
Can I order a custom cake from a photo or reference image?
We currently do not offer custom cakes based on photos or external references. However, we can slightly modify some of our cakes, such as changing colors, cream type, or basic decorations, depending on the cake type.
If you’re interested in a minor modification to a cake from our existing menu, please visit your local Bonbons Bakery and speak directly with the staff.
Do you make Halal/Kosher/religiously observant cakes?
Bonbons Bakery is not formally Halal or Kosher certified, however most of our cakes are free from alcohol, pork products and animal additives (such as gelatine) unless expressly stated in the product description.
Do you make eggless cakes?
Unfortunately, Bonbons Bakery does not offer eggless cakes. All of our cakes contain eggs as a base ingredient.
Why can't I select next day pick up?
If the date you’re trying to select is unavailable, it means we’re unable to prepare your cake in time for that pickup.
Bonbons Mini & Classic Cakes: Order must be placed before 2:00 PM for next-day pickup.
Bonbons Specialty Cakes: Order by 4:00 PM, at least 2 days before the collection date.
Bonbons Celebration Cakes: Order at least 3 days in advance.
*Public holidays are excluded.
What cake size should I get?
4" (10cm) → 2-4 servings
6” (15cm) → 6–8 servings
8” (20cm) → 10–14 servings
10” (25cm) → 18–24 servings
12” (30cm) → 28–36 servings
14” (35cm) → 40–50 servings
16” (40cm) → 55–70 servings
18" (45cm) → 45–90 servings
